The New Organisation Chart!
More speed less waste!
This book introduces the Flow & Feedback Diagram as a new and more effective way of describing any size of business or organisation. The diagram can be used at all levels of an enterprise right down to an individual process. The value-adding flow from suppliers to customers is clearly identified. It then lays out the essential learning feedback path that integrates understanding customers, leadership, design and redesign of the whole organisation and change management. The diagram can be used either as a process framework or a replacement for the organisation chart listing areas of responsibility.
Achieve both higher performance and better quality products and services, which in turn leads to happier customers. Increase your focus on customers and how you add value for them. As a result is it also easier to identify and eliminate waste thus reducing costs. The clear feedback path integrates understanding customers, leadership, design and redesign of the whole organisation and change management enabling you to respond with agility to your customers and to changes in the external environment.

“…your book… is wonderful. It is so interesting and informative and really makes you want to get started. No business should be without one.” Susan J Cumming, Managing Director, The Office Solution Company (Halesowen)

Alan C Clark BSc CEng MIMechE ACGI is a business coach, consultant and trainer since 1993 working with large and small organisation in the private and public sectors. He is a chartered engineer originally working in the automotive industry whose experience has broadened to include sales and general management. He has also designed and run management development programmes in the private sector and also for local government managers at the University of Birmingham. He is founding Chair of the Deming Special Interest Group in the Chartered Quality Institute.

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£12.00
ISBN 10 0-9551677-5-2
ISBN 13 978-0-9551677-5-1