The Gist of Process Mapping
This book is about a method of working smarter. It’s about the why and how of PROCESS MAPPING using deployment flowcharts.
All work is done in processes. Process mapping is about people, activities, choices and their interactions in work situations to achieve outcomes. This book considers the effectiveness of process mapping using a particular format of flowchart that is able to show the relationships between people as well as how work is done. It further considers the process of mapping itself, which is both important and powerful as an agent for increasing PARTICIPATION in IMPROVEMENT and INNOVATION in the workplace.
What you can get is:
• Better quality
• Faster process
• Lower costs
• Happy stakeholders
= PROCESS EXCELLENCE
“It’s nice to learn about something that you can use in your work” Team Leader, Local Government
£6
Post & packing charges, UK = £1.50, Overseas = £3.00
